FAQs

FAQs

HOW LONG WILL IT TAKE TO GET MY ORDER?

All merchandise is made to order. All orders are processed within 1-2 business days.

Domestic orders normally arrive within 7-10 days of shipping, unless otherwise noted.

International orders normally arrive within 3-6 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.

 As a result of COVID-19 challenges, shipping carriers are experiencing an increase in package volume. This may result in delayed shipment. Thank you for your patience and for being a loyal DrinkBlackWater customer.

HOW DO I EXCHANGE AN ITEM?

If you purchased an item from Shop.DrinkBlackWater.com and would like a different color, size or style, you may exchange the unworn item. A new order will need to be placed and the unwanted item(s) will need to be returned for a refund. A refund will be issued in the original form of payment within 1-2 business days of receiving the returned item.

ARE THE CLOTHES UNISEX?

All items are unisex. 

HOW WILL THE CLOTHES FIT?

Most products fit true to size, unless otherwise stated. We have sizes Small-XXL. When a size is out of stock, it is indicated in the listing.

WHAT PAYMENT METHODS ARE ACCEPTED?

DrinkBlackWater accepts all major credit cards including Visa, MasterCard, American Express and Discover. Additionally, we accept payment via PayPal. Payments made via PayPal must originate from a verified account with a confirmed shipping address.